Our Frequently Asked Questions (FAQ) page is designed to be your go-to resource for everything you need to know about Zippy Pickup’s moving, junk removal, and delivery services. We understand that planning a move or arranging for junk removal can come with a lot of questions—about pricing, scheduling, what’s included, and what sets us apart from other companies. That’s why we’ve gathered the most common questions from our customers and provided clear, honest answers all in one place.
On this page, you’ll find information about our service areas, how our pricing works, our unbeatable price-match guarantee, and what you can expect when you choose Zippy Pickup. We also cover details about insurance, the types of items we move or remove, how to book with us, and what makes our family-owned business unique. Whether you’re a homeowner, renter, business, or property manager, our FAQ page is here to help you make informed decisions and feel confident about working with us.
If you don’t see your question answered here, our team is always ready to help! Reach out to us directly for personalized support and expert advice. At Zippy Pickup, we’re committed to transparency, reliability, and making your moving or junk removal experience as smooth and stress-free as possible
Frequently Asked Questions – Zippy Pickup
What services do you offer?
We provide local and long-distance moving, junk removal, furniture delivery, property clean-outs, packing, and furniture assembly/disassembly. We also sell moving supplies like boxes, bubble wrap, and tape.
What areas do you serve?
We cover Simcoe County and the Greater Toronto Area (GTA), including Barrie, Vaughan, Toronto, Collingwood, Keswick, Midland, Scarborough, and Brampton. We can also move you anywhere in Ontario and are planning cross-country moves soon.
Are you licensed and insured?
Yes, we carry full commercial moving insurance and liability insurance to protect your property.
How do I get a quote?
You can request a free quote through our website form, by phone, or by email. We respond quickly—often within minutes.
Do you offer price matching?
Absolutely! We will always beat any written quote from a competitor for the same service.
What are your rates?
Our moving rates start at $90/hr for two movers, $125/hr for three movers, and $160/hr for four movers. Junk removal is priced from $250 to $1,000 depending on the load. We offer both hourly and flat-rate options.
What is included in your price?
All prices include truck rental, fuel, insurance, mileage, and professional movers. There are no hidden fees.
What payment methods do you accept?
We accept cash, e-transfer, and Square payments. We do not currently offer financing or payment plans.
Do you provide packing materials?
Yes, we sell moving supplies (boxes, tape, bubble wrap) and can provide eco-friendly options through our partner Frogbox.
Can you help with furniture assembly/disassembly?
Yes, we assemble and disassemble all types of furniture, including IKEA and other brands.
Do you move pianos, safes, or other heavy/specialty items?
Please contact us for specialty items. We have experience with many heavy and unique items and can advise on the best approach.
How do you handle stairs, elevators, or access challenges?
We assess every job in advance and factor in any stairs, elevators, or tight spaces. Please let us know about any access challenges when booking.
Do you offer last-minute or emergency moves?
Yes! We specialize in same-day and last-minute moves, subject to availability.
Do you move hazardous materials?
We can move certain hazardous materials (like paint and cleaning chemicals) with proper safety protocols. Please inform us in advance about any hazardous items.
Is there a minimum job size or value?
No, we handle jobs of all sizes—no minimum required for residential or commercial moves.
How do I prepare for my move?
We recommend packing and labeling boxes, disconnecting appliances, and reserving elevators if needed. We can provide a detailed moving checklist upon request.
What if something is damaged during the move?
We take every precaution, but if damage occurs, our insurance covers your property. Please report any issues immediately so we can resolve them.
How far in advance should I book?
We recommend booking as early as possible, especially at the start/end of the month. However, we accommodate last-minute requests whenever possible.
Do you offer cleaning or property clean-outs?
Yes, we offer property clean-outs and can recommend cleaning services as needed.
How do you handle customer feedback and complaints?
We value your feedback! Please contact us directly with any concerns—we’re committed to resolving issues quickly and ensuring your satisfaction.
Extra Questions to Cover All Bases
Can I reschedule or cancel my booking?
Yes, just contact us as soon as possible. We’re flexible and understand that plans change.
Are your movers experienced and background-checked?
Yes, all our movers have 10+ years of experience and are fully vetted for your peace of mind.
Can I ride in the truck with the movers?
For insurance reasons, we can’t allow customers to ride in the moving truck.
Do you offer storage solutions?
We can help arrange temporary storage if needed—just ask during your quote.
What if my move takes longer than estimated?
We’ll keep you informed throughout the move. You’ll only pay for the actual time and services provided, with no hidden fees.
Do you offer discounts for students, seniors, or repeat customers?
Yes! Ask about our current promotions and referral bonuses.
Do you move commercial offices or retail spaces?
Absolutely. We handle commercial, office, and retail moves of any size.
If you have any other questions, don’t hesitate to ask—we’re here to make your move as smooth and stress-free as possible!